Cornerstone Claims

Why choose Cornerstone Claims?

Cornerstone Claims provides multi-line independent claims adjusting services to insurance carriers, risk pools, TPAs, and MGAs across the nation. We are committed to the pursuit of excellence at all levels of the organization. Every process that we implement into our claims management workflow is designed to be scalable and efficient, allowing us to flex our capabilities to our clients’ needs as claim inventories fluctuate throughout the year. We prioritize training, education, and employee retention, which allows us to consistently deliver an accurate product with minimal cycle times.

Our experienced team understands that we represent your company and your brand. This is why our roster management system is designed to identify and reward those that provide superior customer service. Keeping customer service at the forefront of our managerial focus increases the client retention probability for our carriers at renewal. As an extension of your business, we are determined to help you outperform your internal KPIs.

Since day one, Cornerstone Claims has been built to provide our clients with people that care and systems that work, and we look forward to bringing our customer-centric, value-added approach to your organization.

Superior Service

What is superior service, and how do we deliver this commitment? Service may be a single word, but at Cornerstone, it encompasses three distinct pillars of our organization: Customer Service, Client Service, and Claims Service.

Customer Service – We have developed, and continue to refine, our adjuster roster to identify and reward the professionals that provide your clients with an exceptional customer experience and timely communication. Our commitment to superior customer service is our promise, and excellence is our standard.

Client Service – Our client service philosophy is centered around communication, transparency, and accountability, ensuring that our clients are always informed, engaged, and confident in our actions and decisions throughout the claim management process.

Claim Service – Our managerial approach to claim service is based on the fundamentals of cycle time, accuracy, productivity and workflow optimization. These principles guide the development of our claims team so that we continue to exceed our clients expectations. Superior claim service is more than a good survey, it is the ability to deliver the results our clients count on year after year, and storm after storm.

Scalable Systems

A process, much like a team, is only as good as its weakest link. We recognize the importance of reliability in times of catastrophe, and rapid claim inventory expansion. At Cornerstone, scalable systems are the backbone of our claim management processes. When you need us, we will be there, and our systems will continue to deliver exceptional cycle times, accuracy, reliability, and as always, superior customer service.

Our Mission

To consistently deliver superior service to insurance providers nationwide, leveraging scalable and efficient systems throughout the claims management process, and ongoing training and education of our personnel.

Our Vision

To become the most trusted independent adjusting firm in the nation, recognized for superior service, scalable systems, and commitment to industry education.

Our Team

Our management team is comprised of industry veterans with wide ranging insurance experience. The executive leadership team not only jointly founded the company, but also share the ownership. This employee ownership structure creates an environment in which our success is driven by the success of our clients. Our shared commitment to excellence at every level of the organization continues to be reflected in the success and satisfaction of our clients.