The Training Corner

Welcome to The Corner!

At Cornerstone Claims we believe that the only way we can execute on our mission of providing our clients with Superior Service and Scalable Systems, is by offering the best training resources in the industry. The Corner is home to our internal video training library where we address common pain points and current trends with actionable lessons that help our adjusters produce with more accuracy and efficiency. You can filter our catalogue by category to find the appropriate topics. If you have suggestions for additional training videos, please send us a message through our Contact page.   

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FileTrac – Entering Milestone Dates

In this video we will show you how to correctly input your claim milestone dates inside of FileTrac. You as the field adjuster are responsible for entering the dates for initial contact, the date of...

How to Prorate Mileage when Invoicing

In this video we will show you how to correctly prorate your mileage and submit supporting documentation with the claim file for invoicing...

How to Organize Photo Reports

This video is a quick walk through to help you understand how to arrange and label your photos so that your reports are consistent when submitted for file review...

HOA – Applying the Roof System Payment Schedule to Depreciate Roofs

Many companies are moving to the roof payment schedule format of applying depreciation to the insureds roof. This video will introduce you to the Homeowners of America Insurance Company (HOA) policy...

FileTrac – Uploading File Notes

This is a quick video to walk you through how to note your files in FileTrac and use our note templates to make sure you're inputting the necessary information in the claim file...

FileTrac – Supplement T&E Invoice Process

Billing for Time & Expense (T&E) on supplements is a bit of a different process in FileTrac. This short video will show you how to create the invoice correctly by using the Time Log Entry...

FileTrac – Invoice Process Training (HOA)

This video is for File Reviewers. It will walk you through how to invoice for Homeowners of America (HOA) claims inside FileTrac...

FileTrac – How to Invoice for Claim Expenses – Roof Sketches, Hail Reports, & Ladder Assist

This video is for File Reviewers. It will walk you through how to invoice for common claim expenses like roof/elevation sketches, ladder assists, and hail reports...

FileTrac – How to Delete Invoices & Void Time Log Entries

This video is for File Reviewers. It will walk you through how to delete incorrect invoices and time log entries in FileTrac...

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